Real conversations. Real connections. Real friendships.
A companionship phone-call service for older New Zealanders. We match your loved one with a friendly, carefully vetted caller who shares their interests — and rings them every week for a genuine, meaningful chat.
The very first call is always on us — no commitment, no pressure.
We don't just ring up and ask how someone is. We take the time to match your loved one with a caller who shares their personality and interests.
Kindness Calling is not a medical service. We're a companionship service, focused on genuine human connection. Our callers are warm, patient, and carefully matched — and they always keep the family in the loop.
Peace of mind, delivered to your inbox.
We're best known for connecting older New Zealanders with a caller they can count on — but a friendly weekly voice can matter at any stage of life.
The heart of what we do — a warm, familiar voice every week, and peace of mind for the family.
When the house goes quiet and the kids have moved out, it helps to have someone to talk to who genuinely wants to hear about your week.
Some of us just need practice at real conversation. A relaxed, judgement-free chat each week can build confidence for young people who find socialising hard.
Moved here without your usual support network? A regular friendly call can make a new country feel a little more like home.
Grief, divorce, retirement, an empty house — big changes can leave a real gap. We're here for the in-between moments too.
Living further from town shouldn't mean living further from connection. We reach anywhere in Aotearoa with a phone line.
Sources: World Health Organization, NZ Ministry of Health, Harvard Study of Adult Development
Mum of three · Northland, New Zealand
I am a 52 year old mum of three, and when my kids left home I found myself thinking a lot about loneliness — how quietly and quickly it can take hold, and how little we talk about it.
My daughter is a nurse, and she has worked in rest homes, hospitals, and aged care facilities. She has told me so many stories of people going through some of the hardest moments of their lives completely alone.
I started Kindness Calling because I believe loneliness does not have to be one of those things we just accept as part of getting older. It shouldn't be. Getting older is hard enough — watching the world change around you, losing people you love. You deserve a friendly voice that shows up for you, remembers your stories, and genuinely looks forward to your call.
And the beauty of Kindness Calling is that it goes wherever your loved one goes. Whether they are at home, visiting family, or even in hospital for a spell — if they have a phone nearby, we will find a way to reach them. Because connection should not stop just because life gets complicated.
"Everyone deserves to feel wanted, loved, and cared for. That is what Kindness Calling is all about."— Kelly
Four simple steps to a brighter week for your loved one — and peace of mind for you.
Fill out a short form about their personality, interests, and what they enjoy talking about.
You'll receive a profile and photo of their matched caller — like a friendly letter in the post.
Calls are scheduled weekly and always with the same caller, building a genuine friendship over time.
After every call, we send you a short email so you know how your loved one is doing.
If your loved one's regular caller is ever unavailable, we'll arrange a carefully matched replacement and notify the family — so there are never any surprises.
We will always endeavour to match your loved one as closely as possible, and keep the same caller on the line week to week.
Warm, vetted, and matched with care. Here are a few of the friendly voices on our team.
Mum of three with a passion for gardening, upcycling, animals, and a good cuppa.
Retired teacher who loves rugby, history, fishing, and reading aloud.
Loves bowls, baking, and knitting, and dotes on her grandchildren.
We will always endeavour to match your loved one as closely as possible.
Every match is built around what your loved one loves. Here are just some of the topics our callers chat about.
Our callers can read aloud from a favourite book, share a poem, or simply listen — whatever brings joy.
Every caller is trained with a clear protocol should an emergency arise during a call.
Because it's just a phone call, we reach your loved one anywhere — home, hospital, or on holiday.
What families say about their Kindness Calling experience.
No hidden costs. No lock-in contracts. Cancel anytime.
For less than a bouquet of flowers a week, your loved one gets a friend for life.
No problem at all — there's no obligation to continue. We can try a different caller, or you can simply decide it's not the right fit. The free first call exists so you can find out with zero pressure.
Kindness Calling is a phone service, so we cover the whole of Aotearoa New Zealand — nationwide, wherever your loved one has a phone nearby.
Yes. There are no lock-in contracts — you can cancel whenever you like, no questions asked.
Plans are billed monthly. We'll set this up with you once you've had your free first call and chosen the package that's right for your family.
We'll arrange a carefully matched replacement caller and let the family know straight away — so there are never any surprises.
Yes — every caller is police vetted before they're matched with a family, and trained with a clear emergency protocol.
Absolutely. Family receives a warm weekly update after every call, and is notified straight away of any changes to the calling schedule.
Fill in the form below and we'll be in touch within 24 hours to arrange your free first call.
Kindness Calling ("we", "us") is a New Zealand-based companionship phone-call service. This policy explains how we collect, use, and protect personal information in line with the Privacy Act 2020.
What we collect: When you enquire or sign up, we collect the contact details you provide (name, email, phone), information about your loved one (name, age, interests, personality) to enable matching, and notes from weekly calls that we summarise into family updates.
How we use it: Solely to provide the calling service — matching callers, running the free first call, sending weekly family updates, and billing. We never sell or share your details with third parties for marketing.
Storage & security: Information is stored securely and only accessed by staff directly involved in delivering your service.
Your rights: You can ask to see, correct, or delete the personal information we hold about you or your loved one at any time by emailing kindnesscallingyou@gmail.com.
The service: Kindness Calling provides scheduled companionship phone/video calls between a matched caller and your loved one, plus a weekly update to the nominated family contact. We are a companionship service, not a medical, emergency, or crisis service.
Free first call: Your first call is free with no obligation to continue. Paid plans are billed monthly in advance and can be cancelled at any time with no lock-in contract.
Caller changes: We will always try to keep the same caller matched to your loved one. If a regular caller becomes unavailable, we will arrange a suitable replacement and notify the family.
Emergencies: Callers follow a clear emergency protocol, but Kindness Calling cannot guarantee immediate emergency response. In a genuine emergency, always call 111.
Cancellation: You may cancel your subscription at any time by emailing us; cancellation takes effect at the end of the current billing period.
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